Return, Refund & Replacement Policy

Website: https://ayushsahya.in/
Last Updated: 23 October 2026

At Ayushsahya, we value our customers and strive to provide quality products and a satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Please read our Return, Refund & Replacement Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or replacement within 7 days of delivery in the following cases:

• The product received is damaged or defective.
• The wrong product was delivered.
• The order contains missing items.
• The product has a verified quality issue.

To qualify, the product should generally be unused, in its original packaging, and accompanied by proof of purchase. Please retain the invoice, packaging, and shipping label where possible.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, including:

• Opened or used herbal products, food products, honey, and consumables.
• Products with broken seals or damaged packaging due to customer handling.
• Products damaged after delivery through misuse or improper storage.
• Products specifically identified as non-returnable before purchase.

This exclusion does not apply where a return, refund, or replacement is required by applicable law, or where a product is defective, incorrect, adulterated, or otherwise does not conform to the order or applicable requirements.

3. How to Request a Return

To request a return or replacement:

1. Contact our customer support within 7 days of delivery.
2. Provide your order number, registered phone number or email address, and reason for the request.
3. Share clear photographs or a short video showing the damage, defect, incorrect item, or other issue, where applicable.
4. Wait for our team to review your request and provide return or replacement instructions.

Please do not send any product back without receiving return instructions from our support team.

4. Refund Policy

Refunds may be approved when:

• A returned product is verified as defective or damaged.
• An incorrect or incomplete order cannot reasonably be corrected through replacement or delivery of the missing item.
• An order is cancelled before dispatch, subject to applicable terms.
• A refund is otherwise required under applicable law.

Once a refund is approved, we will initiate it to the original payment method wherever possible. Refunds will generally be processed within 7–10 business days after approval, subject to payment-provider and banking timelines.

For Cash on Delivery orders, we may request valid bank account details or another lawful refund method to complete the refund securely.

Shipping charges, where applicable, will be refunded in accordance with the circumstances of the return and applicable law.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement at no additional cost, subject to product availability and applicable law.

If a replacement is unavailable or unsuitable, we will discuss an appropriate refund or other legally required resolution with you.

6. Order Cancellation

Customers may request cancellation before the order is dispatched by contacting customer support.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact us for assistance. Any cancellation or refund will be handled in accordance with applicable law.

7. Return Shipping Charges

If a return is necessary because we sent an incorrect item or delivered a damaged or defective product, Ayushsahya will arrange or reimburse reasonable return shipping costs, as applicable.

For other return requests, shipping costs may be the customer's responsibility where the return is permitted under our policy and applicable law.

8. Refund Processing Time

After your refund is approved, we will initiate the refund within 7–10 business days. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

If you have not received your refund after the expected period, please contact our support team with your order number.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information when placing an order.

If a shipment is returned because of an incorrect address, repeated delivery failure, or refusal to accept delivery, please contact us to discuss the available options. Any deductions or additional shipping charges will be handled transparently and in accordance with applicable law.

10. Our Commitment to Customers

Ayushsahya aims to resolve return, refund, and replacement requests fairly and promptly. Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law, including the Consumer Protection Act, 2019, and applicable rules.

11. Contact Us

For return, refund, or replacement requests, please contact:

Business Name: Ayushsahya
Website: https://ayushsahya.in/
Email: store@ayushsahya.in
Address: Mananthavady, Wayanad District, Kerala, India

Please include your order number in all communications so that we can assist you efficiently.

Thank you for shopping with Ayushsahya.